FREQUENTLY ASKED QUESTIONS

Order Minimums

Our minimum order for custom garments is 24 pieces per design. We can facilitate smaller orders but this is done on a case by case basis, so please contact us with any questions.

If lower than 24 pieces are needed, DTG printing will be used. There are no minimums as well as no limit to colors.

turnaround times

Our standard turnaround time is 7-10 working days for screen printing. We do have rush service available under certain conditions and at an additional cost. Please contact us for further information. (DTG printing has a different turnaround time)

ART REQUIREMENTS

We have multiple in house artists, if you need art created for your project, we can definitely help. If you already have art, please take some time to view our art requirements page before submitting it.

Proofing

Before anything goes into production, we make sure we are all on the same page by providing digital mock-ups and quotes for approval through email. Once mockups are approved, we are ready to start the production process. In some cases, we will print a physical sample for your approval before we start printing your actual merchandise.

product availability

Sometimes blank goods and specialty products/materials can become out-of-stock during the quote process. This is most likely to happen during peak seasons such as sports seasons and special events

We will provide you with the customer service to let you know if a product is no longer available and offer a comparable substitution, although additional charges may apply.

INK Options

We offer plastisol, water-based, discharge, metallic inks, and more for garments. Contact us for more options.

quoting process

Our goal is to make the ordering process as easy as possible. Just fill out our quote request form and email it back to us. Please be as detailed as possible with your quantities, and number of colors used in your designs as these affect pricing. We will review your information and get back to you usually within 1-2 business days to review your quote with you. (If you have a rush order, or your quote has special details, feel free to call us.) After pricing is approved, the next step is to provide payment. Once payment is received, we will have our Art Dept. make your proofs. Once you approve the mock-ups (or proofs), it moves into the queue for printing.

maximum number of colors

For garment screen printing, we can currently print up to 10 colors. Please be advised that there is a screen charge per color used and the higher the number of colors used in the design.

If more colors are needed, we offer DTG printing that has no limit to colors as well as no minimums. Check the DTG tab for more info.

payment/terms

We accept checks, credit cards, and purchase orders. We offer net terms to approved accounts.

We require payment in full (of your finalized quote) when you place your order.

Customer supplied items

We are happy to provide printing services on customer-supplied goods. It should be noted that you may be required to provide additional items to ensure we meet your total quantity needed. Pricing and further information are available upon request.

We require payment in full (of your finalized quote) when you place your order.